Terms of Use

Effective Date: September 20, 2026

These Terms of Use govern your access to and use of SellWell AI Negotiation Lab, including its negotiation assessment service, AI Coach, AI Counterparty Simulator, reports, exercises, tools, and related features, collectively referred to as the “Service.”

The Service is operated by Sellwell LLC, located at 115280, Russia, Moscow, Leninskaya Sloboda 17 (“Company,” “we,” “us,” or “our”).

By creating an account, submitting content, purchasing access, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement to use the Service.

If you use the Service on behalf of a company or other organization, you represent that you have authority to accept these Terms on its behalf.

2. The Service

The Service provides AI-supported negotiation training, practice, and assessment through the following features:

Negotiation Competency Assessment

The negotiation assessment feature uses artificial intelligence to analyze submitted negotiation transcripts and generate competency scores, observations, examples, and development recommendations based on the proprietary RDPE negotiation model.

The assessment is based only on the transcript and other information submitted to the Service. A transcript is a limited reflection of the actual conversation and may not capture tone of voice, body language, preparation, authority, intentions, or events occurring outside the recorded interaction.

AI Coach

The AI Coach provides educational feedback, questions, exercises, suggested language, and development recommendations intended to help users prepare for negotiations and improve their negotiation skills.

The AI Coach does not replace a qualified attorney, financial adviser, psychologist, mediator, executive coach, or other professional. Its recommendations may not be appropriate for every negotiation, relationship, legal system, organization, or cultural context.

You remain responsible for evaluating the advice, verifying important information, and deciding how to act.

AI Counterparty Simulator

The AI Counterparty Simulator allows users to practice negotiations with an artificial-intelligence-generated counterpart based on selected scenarios, roles, objectives, interests, communication styles, and behavioral characteristics.

The simulated counterparty is fictional and does not represent the actual thoughts, intentions, behavior, authority, or likely decisions of any real person or organization.

Responses generated during a simulation are intended only for training and practice. They should not be treated as predictions of how a real counterpart will respond in an actual negotiation.

The performance of the simulator may vary between sessions, and the simulated counterpart may respond inconsistently, unrealistically, or inaccurately.

General Purpose

All Service features are provided for education, training, preparation, and professional development. They do not provide legal, financial, employment, psychological, medical, or other professional advice.

3. AI-Generated Results

The Service uses artificial intelligence to generate assessments, feedback, simulated responses, suggested wording, coaching recommendations, and other outputs.

Artificial intelligence can make mistakes, misunderstand context, produce inaccurate information, or generate inconsistent or inappropriate responses.

You are responsible for:

1. Reviewing all AI-generated content before using it.
2. Confirming important facts independently.
3. Considering the legal, commercial, ethical, cultural, and relationship consequences of any proposed action.
4. Using your own professional judgment when preparing for or conducting an actual negotiation.

We do not guarantee that:

• An assessment accurately reflects your overall negotiation ability.
• Coaching recommendations will improve a particular negotiation.
• Suggested wording will be appropriate in every situation.
• A real counterpart will respond in the same way as the AI Counterparty Simulator.
• Use of the Service will produce a particular agreement, financial outcome, or business result.

You may not use an AI-generated score, report, recommendation, or simulation result as the sole basis for making a significant decision about another person, including a decision concerning employment, promotion, compensation, termination, education, credit, insurance, housing, or access to essential services.

4. Your Transcripts and Other Content

You retain ownership of the transcripts, recordings, negotiation scenarios, role descriptions, prompts, messages, documents, and other materials you submit to the Service (“User Content”).

User Content includes information entered or uploaded when you:

• Request a negotiation assessment.
• Communicate with the AI Coach.
• Create or participate in an AI Counterparty Simulator exercise.
• Generate, edit, or review a negotiation report.
• Use any other Service feature.

You grant us a limited, nonexclusive license to host, copy, transmit, process, and analyze User Content only as reasonably necessary to provide, secure, maintain, and support the Service.

You represent and warrant that:

1. You have the legal right to submit and process the User Content.
2. You have obtained all permissions and consents required from the people whose statements or personal information appear in the User Content.
3. The User Content was not recorded, obtained, or disclosed unlawfully.
4. Submitting the User Content does not violate any confidentiality obligation, employment agreement, contract, privacy right, intellectual property right, or applicable law.
5. You will not impersonate a real person through the AI Counterparty Simulator in a deceptive, unlawful, or harmful manner.
6. You will not submit confidential or sensitive information unless you are legally authorized to do so.

Do not upload Social Security numbers, payment-card information, medical records, account passwords, government identification numbers, or other highly sensitive information unless we have expressly agreed in writing to process it.

5. Recording Consent

You are solely responsible for complying with all laws governing the recording, transcription, disclosure, and analysis of conversations.

Before submitting a transcript or recording, you must obtain the consent of all participants whenever such consent is required. You must also inform participants of any required purposes for which the conversation will be recorded, transcribed, stored, or analyzed by artificial intelligence.

We may remove content or suspend an account if we reasonably believe that a recording or transcript was obtained or submitted unlawfully.

6. OpenAI and Other Service Providers

We use OpenAI technology and may use other service providers to process User Content and generate reports.

OpenAI and our other providers may process information on our behalf according to their applicable business terms, data-processing agreements, security requirements, and privacy commitments.

You may not use the Service in a way that violates applicable OpenAI usage policies or other third-party provider requirements.

7. Data Location and International Processing

Our primary servers are located in the Netherlands.

To provide the Service, information may also be transferred to or processed in the United States and other countries where OpenAI or our other service providers operate. Privacy and data-protection laws in those locations may differ from the laws where you live.

Our collection, use, retention, transfer, and deletion of personal information are described in our Privacy Policy.

8. Acceptable Use

You may not use the Service to:

• Violate any law or the rights of another person.
• Upload conversations recorded without legally required consent.
• Submit content you do not have the right to disclose.
• Harass, discriminate against, threaten, deceive, manipulate, or unlawfully monitor another person.
• Create deceptive simulations that falsely claim to represent a real person or organization.
• Use simulated responses as evidence of what a real person believes, intends, or is likely to do.
• Infer legally protected or highly sensitive characteristics about another person.
• Make fully automated high-impact decisions about individuals.
• Use AI coaching recommendations to facilitate fraud, unlawful coercion, discrimination, or other illegal conduct.
• Attempt to access another user’s account or data.
• Interfere with the security or operation of the Service.
• Reverse engineer, copy, extract, or reproduce the RDPE model, AI Coach instructions, simulator logic, scoring system, prompts, or proprietary methodology.
• Use automated means to scrape or collect information from the Service.
• Use the Service to develop or train a competing assessment, coaching, or simulation product without our written permission.

9. Intellectual Property

The Service, RDPE model, scoring methodology, competency framework, report structure, software, branding, and related materials are owned by the Company or its licensors and are protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, and revocable right to use the Service and your reports for your internal personal or business purposes.

You may not sell, license, publish, reproduce, or commercially distribute our methodology or report templates without written permission.

10. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

11. Fees

Prices, payment terms, subscription conditions, cancellation rights, and any applicable refund policy will be presented before purchase.

You authorize us and our payment provider to charge the payment method you select for the amounts disclosed at checkout.

12. Suspension and Termination

You may stop using the Service at any time.

We may suspend or terminate access if you violate these Terms, create legal or security risk, fail to pay applicable fees, misuse the Service, or submit content that we reasonably believe was obtained unlawfully.

Sections that by their nature should continue after termination will remain effective, including intellectual property, disclaimers, liability limitations, and dispute provisions.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, noninfringement, and uninterrupted availability.

We do not guarantee that an assessment is complete or correct, that different evaluators would reach the same conclusion, or that following a recommendation will produce a particular negotiation outcome.

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by law, the Company and its officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, business opportunities, or reputation arising from the Service.

Our total liability for claims relating to the Service will not exceed the amount you paid us during the 6 months before the event giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited, including liability arising from fraud, willful misconduct, or any other liability that applicable law prohibits us from excluding.

15. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold the Company harmless from claims, losses, liabilities, and reasonable legal costs arising from:

• User Content you submit;
• An unlawful recording, disclosure, or use of a conversation;
• Your violation of another person’s privacy, confidentiality, or intellectual property rights;
• Your misuse of an AI-generated report; or
• Your violation of these Terms or applicable law.

16. Governing Law and Disputes

These Terms are governed by the laws of Russian Federation, without regard to conflict-of-law rules.

Any dispute must be brought in the courts located in Moscow, Russian Federation, unless applicable law gives you a nonwaivable right to bring the dispute elsewhere.

If you are a California consumer, nothing in these Terms limits any consumer protection or privacy right that cannot legally be waived.

Before filing a claim, each party agrees to give the other written notice and make a good-faith effort to resolve the dispute informally for at least 30 days.

17. Changes to These Terms

We may update these Terms to reflect changes to the Service, our business, or applicable law.

We will post the revised Terms and update the effective date. We will provide additional notice of material changes when required by law. Where required, we will ask you to accept the revised Terms before continuing to use the Service.

18. General Terms

These Terms and the Privacy Policy constitute the agreement between you and the Company concerning the Service.

If any provision is found unenforceable, the remaining provisions will remain in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

You may not transfer your rights under these Terms without our written consent. We may transfer these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets.

Privacy Policy

Effective Date: September 20, 2026

This Privacy Policy explains how Sellwell LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you use:

• https://consensus.work;
• our Negotiation Assessment service;
• our AI Coach;
• our AI Counterparty Simulator; and
• related reports, accounts, communications, and services.

Together, these are referred to as the “Service.”

1. Who We Are

The data controller responsible for this Privacy Policy is:

Sellwell LLC
Leninskaya Sloboda, 17
Moscow, 115280
Russia
Our primary application servers are located in the Netherlands.

When we process negotiation transcripts, simulations, or other content on behalf of an enterprise customer, we may act as that customer’s data processor or service provider. In that situation, the customer determines why and how the information is processed, and privacy requests relating to that content should normally be directed to the customer.

2. Notice at Collection

We may collect the following categories of personal information:

Category	Examples	Main purposes
Account and contact information	Name, email address, company, job title, username, and account settings	Create and manage accounts, communicate with you, and provide support
Negotiation content	Transcripts, recordings, messages, role descriptions, scenarios, objectives, documents, and prompts	Provide negotiation assessments, coaching, simulations, and reports
AI-generated information	Competency scores, behavioral observations, feedback, recommendations, suggested wording, and simulated responses	Deliver and personalize the Service
Professional information	Employer, position, industry, experience, and professional development information	Customize scenarios, reports, and recommendations
Technical and usage information	IP address, browser, device type, operating system, log data, pages viewed, and Service activity	Operate, secure, troubleshoot, and improve the Service
Transaction information	Subscription, purchase, invoice, and payment status	Process payments and maintain financial records
Communications	Support requests, survey responses, feedback, and other correspondence	Respond to requests and improve customer service
Sensitive information	Sensitive information that may appear in content you choose to submit	Provide the requested Service only

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We do not use sensitive personal information to infer protected characteristics or for purposes unrelated to providing, securing, or supporting the Service.

Please do not submit highly sensitive information unless it is necessary, lawful, and you are authorized to do so.

3. Information You Provide

We collect information you provide when you:

• Create or update an account;
• Purchase or subscribe to the Service;
• Upload a negotiation transcript, recording, or document;
• Use the AI Coach;
• Participate in an AI Counterparty Simulator exercise;
• Create a scenario or role description;
• Request a negotiation assessment;
• Contact customer support;
• Respond to a survey; or
• Provide feedback.

Negotiation content may include personal information about other people. You are responsible for ensuring that you have the legal right and all required consents to record, upload, disclose, and analyze that information.

4. Information Collected Automatically

When you use the Service, we may automatically collect:

• IP address;
• Browser and device information;
• Operating system;
• Access dates and times;
• Pages and features used;
• Referring website;
• Error and diagnostic information;
• Security events; and
• Cookie or similar technology identifiers.

We use this information to operate the Service, maintain security, prevent fraud, understand usage, and improve performance.

5. How We Use Personal Information

We use personal information to:

1. Create and manage user accounts.
2. Provide negotiation assessments and RDPE competency reports.
3. Generate AI coaching feedback, exercises, and suggested language.
4. Operate the AI Counterparty Simulator.
5. Customize reports, scenarios, and recommendations.
6. Process payments and maintain transaction records.
7. Provide technical and customer support.
8. Detect fraud, abuse, security threats, and violations of our Terms of Use.
9. Monitor and improve the reliability and usability of the Service.
10. Comply with legal obligations and enforce our agreements.
11. Protect the rights, safety, and property of users, participants, and the Company.
12. Send service-related communications.
13. Send marketing communications where permitted and subject to your right to unsubscribe.

We do not permit OpenAI to use content submitted through our Service to train OpenAI models unless we clearly disclose a different practice and obtain any consent required by law.

We may use aggregated or de-identified information for research, analytics, product development, and Service improvement. We will not attempt to identify individuals from properly de-identified information.

6. Artificial Intelligence

The Service uses artificial intelligence to analyze negotiation content, generate recommendations, conduct simulations, and produce reports.

Negotiation Competency Assessment

The Negotiation Assessment analyzes the submitted transcript and generates competency scores, observations, and recommendations using the RDPE model.

The assessment is based only on the information provided. A transcript may not capture tone of voice, body language, preparation, authority, cultural context, intentions, or events outside the conversation.

AI Coach

The AI Coach uses information you submit to generate questions, feedback, exercises, preparation assistance, recommendations, and suggested wording.

AI Counterparty Simulator

The AI Counterparty Simulator generates responses from a fictional AI counterpart based on the selected role, scenario, interests, objectives, and behavioral characteristics.

The simulator does not predict how any real person or organization will think, behave, or respond.

Automated Decisions

The Service generates assessments, scores, recommendations, and simulated responses. It does not independently make employment, credit, housing, insurance, education, legal, or similarly significant decisions about users.

The Service should not be used as the sole basis for making a significant decision about another person.

If we use automated decision-making in a manner that produces legal or similarly significant effects, we will provide any notice, access, opt-out, explanation, or human review required by applicable law.

7. Legal Bases for Processing

Where European data-protection law applies, we process personal information under one or more of the following legal bases:

• Performance of a contract: To provide the Service you request.
• Legitimate interests: To secure, operate, support, and improve the Service; prevent misuse; and communicate with customers.
• Consent: Where we request your consent, such as for certain marketing communications or optional uses.
• Legal obligations: To meet tax, accounting, regulatory, law-enforcement, and other legal requirements.
• Protection of legal rights: To establish, exercise, or defend legal claims.

You may withdraw consent at any time when processing is based on consent. Withdrawal does not affect processing that occurred before withdrawal.

8. How We Share Personal Information

We may disclose personal information to the following categories of recipients:

OpenAI

We use OpenAI business or API services to process prompts, transcripts, messages, and other content and to generate AI outputs.

OpenAI acts as a service provider or processor for these activities, subject to the applicable OpenAI business terms and data-processing commitments.

Hosting and Infrastructure Providers

We use hosting, database, storage, security, and infrastructure providers to operate the Service. Our primary application servers are located in the Netherlands.

Payment Providers

Payment processors may collect and process payment-card and billing information. We generally do not store complete payment-card numbers.

Authentication and Communication Providers

We may use providers for account authentication, transactional email, customer support, and service communications.

Analytics and Security Providers

We may use analytics, logging, fraud-prevention, and security providers to understand Service performance and protect users and systems.

Professional Advisers

We may share information with attorneys, accountants, auditors, insurers, and consultants where reasonably necessary.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with law, legal process, or a valid government request;
• Enforce our agreements;
• Investigate fraud, abuse, or security incidents;
• Protect users, participants, or the public; or
• Establish, exercise, or defend legal claims.

Business Transactions

Information may be transferred as part of a merger, financing, acquisition, restructuring, bankruptcy, or sale of all or part of our business. We will provide notice where required by law.

We do not sell personal information or share it for cross-context behavioral advertising.

9. OpenAI Data Processing

We use OpenAI API.

Under our intended configuration:

• Content is processed to provide AI-generated assessments, coaching, and simulations.
• We do not opt in to allowing OpenAI to use our business data to train or improve its models.
• OpenAI may process data in the United States, Europe, or other locations supported by its services.
• OpenAI’s retention period may depend on the API feature and account configuration used.

Under standard OpenAI API abuse-monitoring settings, certain inputs and outputs may be retained by OpenAI for up to 30 days unless a longer period is legally required. Some OpenAI API features may store application data until it is deleted.

10. International Data Transfers

Our primary application servers are located in the Netherlands. However, OpenAI and other service providers may process personal information in the United States or other countries.

When European data-protection law applies, we use legally recognized transfer mechanisms where required, such as:

• European Commission adequacy decisions;
• Standard Contractual Clauses;
• Data-processing agreements; or
• Other lawful safeguards.

11. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.

Unless a different period is disclosed:

• Account information: For the life of the account and up to 24 months after account closure.
• Negotiation transcripts, simulations, and reports: Until you delete them or for 12 months after creation, whichever occurs first.
• AI Coach conversations: Until you delete them or for 12 months.
• Security and technical logs: Up to 12 months.
• Support communications: Up to 24 months after the request is closed.
• Payment and tax records: For the period required by applicable accounting and tax laws.
• Backups: Deleted information may remain in protected backups for up to 90 days before being overwritten.

We may retain information longer when necessary to comply with law, resolve disputes, enforce agreements, investigate abuse, or protect legal rights.

De-identified information may be retained longer where it can no longer reasonably be linked to an individual.

12. Your Choices and Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information;
• Receive a copy of personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict certain processing;
• Object to certain processing;
• Request data portability;
• Withdraw consent;
• Opt out of marketing communications;
• Opt out of the sale or sharing of personal information;
• Limit certain uses of sensitive personal information;
• Obtain information about certain automated processing; and
• Request human review where required by law.

We may need to verify your identity before completing a request. We will use information provided for verification only to process the request and prevent fraud.

We may deny or limit a request where permitted by law. If we do, we will explain the reason where required.

13. California Privacy Rights

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to us.

California residents may have the right to:

1. Know the categories and specific pieces of personal information we have collected.
2. Know the sources, purposes, and categories of recipients.
3. Request deletion of personal information.
4. Request correction of inaccurate information.
5. Opt out of the sale or sharing of personal information.
6. Limit certain uses or disclosures of sensitive personal information.
7. Access information about certain uses of automated decision-making technology.
8. Opt out of certain uses of automated decision-making technology where required.
9. Receive equal service and pricing when exercising privacy rights.

Information Collected and Disclosed

During the preceding 12 months, we may have collected and disclosed the following categories for business purposes:

California category	Collected	Disclosed to service providers
Identifiers	Yes	Hosting, authentication, communication, payment, and support providers
Customer-record information	Yes	Payment, support, and infrastructure providers
Commercial information	Yes	Payment, accounting, and support providers
Internet or network activity	Yes	Hosting, analytics, logging, and security providers
Professional or employment information	Yes	OpenAI, hosting, and enterprise customer administrators
Audio, electronic, or similar information	If submitted	OpenAI, hosting, storage, and transcription providers
Inferences	Yes	OpenAI, hosting providers, and authorized enterprise customers
Sensitive personal information	Only if submitted	OpenAI and infrastructure providers as necessary to provide the Service

We have not sold these categories of personal information or shared them for cross-context behavioral advertising during the preceding 12 months.

Authorized Agents

You may appoint an authorized agent to submit a California privacy request. We may require proof that the agent is authorized and may ask you to verify your identity directly.

No Discrimination

We will not unlawfully discriminate against you for exercising a privacy right.

Financial Incentives

We do not currently offer financial incentives in exchange for personal information.

14. Cookies and Online Tracking

We may use:

• Essential cookies required for login, security, and Service operation;
• Preference cookies that remember settings;
• Analytics technologies that help us understand Service performance; and
• Payment or authentication technologies provided by third parties.

Blocking essential cookies may prevent parts of the Service from working.

Do Not Track and Global Privacy Control

Because there is no universally accepted standard for browser “Do Not Track” signals, the Service may not respond to those signals.

Where legally required, we recognize valid opt-out preference signals, such as Global Privacy Control, for activities covered by those signals.

Because we do not sell personal information or share it for cross-context behavioral advertising, an opt-out signal generally will not change how we provide the core Service.

15. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• Encryption during transmission;
• Encryption at rest where appropriate;
• Access controls;
• Authentication measures;
• Logging and monitoring;
• Vendor security reviews;
• Employee and contractor confidentiality requirements; and
• Incident-response procedures.

No online service can guarantee absolute security. You are responsible for protecting your account credentials and for avoiding unnecessary disclosure of sensitive information.

16. Enterprise Customers and Other Participants

An employer, training provider, university, consultant, or other organization may provide access to the Service.

That organization may:

• Create or administer your account;
• Select negotiation scenarios;
• Receive reports or scores;
• Determine the purposes of an assessment;
• Set retention periods; or
• Control submitted content.

When an organization determines how your information is used, its own privacy policy also applies. Contact that organization for information about its decisions and privacy practices.

If another user uploads a transcript containing your personal information, we may have received your information indirectly. Contact us at support@consensus.work or the organization responsible for the negotiation exercise to exercise applicable rights.

17. Children’s Privacy

The Service is not intended for children under 18.

We do not knowingly collect personal information from children under 18.

18. Marketing Communications

You may continue to receive necessary account, security, billing, and Service-related communications.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Service, technology, vendors, or legal obligations.

We will not materially expand how we use previously collected personal information without providing any notice or obtaining any consent required by law.